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Frequently Asked Questions

365ac FAQ — Answers to all your questions

From opening an account to payments, bonuses, gaming rules, and support — find clear answers to everything, all in one place.

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The 365ac FAQ is organized by category — pick the topic you need.

Account & Registration

Answers to questions about opening a new account, verification, changing your password, and updating your profile.

Deposits & Payments

Everything you need to know about payment methods — including Mobile Banking, Nagad, Rocket, minimum deposit amounts, and transaction limits.

Withdrawals & Payouts

Everything you need to know about the withdrawal process, timeframes, minimum amounts, and how to resolve withdrawal issues.

Bonuses & Promotions

Visit this section for full details on welcome bonuses, cashback, free spins, and VIP offers.

Gaming & Rules

Find rules, strategies, and answers to common questions about casino games, betting, fish games, and bingo.

Support & Contact

Find all the information you need here about Live Chat, email support, and how to submit a complaint.

365ac has earned the trust of millions of players as one of Bangladesh's most popular online gaming platforms. Every day, both new and existing users come to us with questions about 365ac — and it's with them in mind that we put together this comprehensive FAQ page.

On this page you'll find clear, straightforward answers to all common questions about 365ac registration, login, deposits, withdrawals, bonuses, gaming rules, and support. If you can't find the answer you're looking for, reach out to our support team directly — they're available 24/7, every day of the week.

Tips: Use Ctrl+F (or "Find in Page" on mobile) to search for a specific topic — it's the fastest way to find what you're looking for.

All Questions Account Deposit Withdraw Bonus Gaming
Account & Registration

All you need to register on 365ac is an active Bangladeshi mobile number and to be at least 18 years old. Registration is completely free and takes just a few minutes.
  • Active mobile number (+880)
  • A strong password
  • Minimum age: 18 years
Register now →

No. Under 365ac's policy, only one account is permitted per person. If multiple accounts are detected, all of them may be permanently closed and all balances may be forfeited.

On the login page, click the "Forgot Password?" option. An OTP code will be sent to your registered mobile number. Use that code to set a new password. The entire process takes just 2-3 minutes.

Mobile OTP verification is mandatory after registration. For large withdrawal amounts, identity verification via National ID (NID) may also be required. These measures are in place to keep your account secure.

Go to Account Settings and find the 2FA option under the Security section. You can enable SMS OTP verification using your mobile number. Once 2FA is active, a code will be sent to your phone each time you log in, making your account significantly more secure.
Deposits & Payments

365ac supports the most popular payment methods in Bangladesh:
  • Mobile Banking — The most popular mobile banking option
  • Nagad — Fast and easy transactions
  • Rocket — Dutch-Bangla Bank's mobile banking service
  • Upay — United Commercial Bank
  • Bank Transfer — For selected banks
To learn more, Deposit page See.

The minimum deposit on 365ac is just BDT 500, which is enough to join any game. Some bonus offers may require a specific deposit amount — check the promotions page for details.

Deposits via Mobile Banking, Nagad, and Rocket are typically credited to your account instantly (within 1-5 minutes). Bank transfers may take 15-30 minutes. If more than 30 minutes have passed, please contact support.

365ac does not charge any deposit fees. However, your mobile banking provider (Mobile Banking/Nagad/Rocket) may apply their own transfer charges — these are determined by the respective service's own terms.
Withdrawals & Payouts

Withdrawals on 365ac are typically processed within 15 minutes to 2 hours. During peak times or when verification is required, it may take up to 24 hours. To learn more, Withdrawal page See.

The minimum withdrawal amount is BDT 500. The maximum daily withdrawal limit depends on your account's verification level and VIP tier. Verified accounts are generally eligible for higher limits.

If your withdrawal is taking longer than expected, first check your transaction history in the account dashboard. If the status shows "Processing", wait a little longer. If it shows "Failed", contact support — providing the transaction ID will help resolve the issue faster.

Yes, if you have activated a bonus, you must meet the specified wagering requirements before making a withdrawal. Each bonus has its own terms and conditions — make sure to read them before claiming.
Bonuses & Promotions

New members at 365ac receive a welcome bonus on their first deposit. Special cashback and free spin offers may also be available during the first week. Visit the promotions page for details on specific bonuses, and remember to use your bonus code at registration.

No, bonus funds cannot be withdrawn directly. Each bonus comes with specific wagering requirements that must be met first. For example, a BDT 1,000 bonus with a 20x wagering requirement means you must place a total of BDT 20,000 in bets before any winnings from that bonus can be withdrawn.

No separate sign-up is needed for the VIP program. Points are earned and levels increase automatically as you play on 365ac. Higher VIP levels come with greater cashback, faster withdrawals, and a dedicated personal account manager.

Share your referral link with friends. When they register through that link and make their first deposit, you'll receive a referral bonus. There's no cap on referral bonuses — the more friends you refer, the more you earn.
Gaming & Rules

365ac offers a huge game library:

Yes, 365ac is fully mobile-friendly. You can play directly from the browser on any Android or iOS device — no separate app download required. The site automatically adapts to fit your screen.

If you lose your internet connection, the current round will be paused. Once the connection is restored, the session will resume. For Live Casino games where the round has already concluded, the result will be determined based on the server-side record.

Yes, 365ac uses Provably Fair technology and third-party RNG (Random Number Generator) audits. Every game outcome is completely random and free from manipulation. Live Casino games are streamed in real time with live dealers.
Support & Contact

There are several ways to reach 365ac support:
  • Live Chat — Click the chat button at the bottom right of the site (fastest option)
  • Email — [email protected] (reply within 24 hours)

Our support team is available 24 hours a day, 7 days a week.

Change your password immediately and enable 2FA, then notify support — they will temporarily lock your account and investigate. To stay protected in the future, avoid reusing the same password elsewhere and never click suspicious links.

For any complaints, send a detailed message to [email protected]. Including your transaction ID, screenshots, and the time of the incident will help us resolve your issue faster. General complaints are typically resolved within 48 hours.

365ac takes responsible gaming seriously. Players can set deposit limits, session time limits, and self-exclusion options directly from their account. To learn more, Responsible Gaming Visit the page.

If you don't find the answer to your question here, contact our support team directly: [email protected]

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  • AES-256 data encryption
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  • Third-party RNG audit
  • Responsible Gaming Policy
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